Last updated on July 27, 2023

Welcome to Writefastly. (“Company”, “we”, “our”, “us”).

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at https://writefastly.com operated by Writefastly.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here https://writefastly.com/privacy-policy .

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@writefastly.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

Thank you for being responsible.

Sometimes "words" are mentioned on this page instead of "tokens" because some people may not understand what tokens are and how they are calculated.

What are tokens?

Tokens are units of text that can be as short as one character or as long as one word. For example, the sentence "WriteFastly is great" consists of four tokens: "Write", "Fastly", "is", and "great".

Difference Between Tokens and Words

Words:

_ Words are the units of language we use in everyday communication.
_ A word is typically defined as any sequence of characters that appear together and have a specific meaning in a given language.
_ For example, in the sentence "WriteFastly is great," the words are "WriteFastly," "is," and "great."

Tokens:

_ Tokens are units of text used in natural language processing (NLP) and computational linguistics.
_ A token can be as short as a single character or as long as a word. Tokens can include punctuation marks, numbers, and special characters.
_ Tokens are used to break down text into manageable pieces for analysis and processing by NLP models.
_ For example, the sentence "WriteFastly is great" consists of 4 tokens: "Write", "Fastly", "is", and "great."

In summary, words are the meaningful units of language, while tokens are the units of text used in computational processes, which may include parts of words and punctuation. This distinction is important in NLP and AI contexts where precise text analysis is required.

Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at.

Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that:

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to modify the number of words charged for the output or input or impose any usage restrictions per hour, regardless of what was previously committed at the time of subscription.

These changes will be made according to our model capacity to safeguard the interests of all users and to ensure uniform access to the service. We take this step to provide equal opportunity to every user and protect the quality of our service.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

When you ask a question using any tool on the site, the number of tokens in the response is counted and deducted from your token balance.

When you make a purchase, you buy a specific number of tokens. In some languages, such as Arabic, each word may be represented by a higher number of tokens.

Basic Features

Basic features refer to all Writefastly features which are credit :

Promotions

Any promotions made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Subscriptions

Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exacta same conditions unless you cancel it or Writefastly. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Writefastly. customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your subscription. You shall provide Writefastly. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Writefastly. to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Writefastly. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Usage Limit for Unlimited Package

The "unlimited" package comes with certain limitations, which vary depending on your subscription plan:

- For the PRO plan, you cannot exceed  200,000 tokens ( = 200,000 words english) per month.
- For the Business plan, you cannot exceed 600,000 tokens ( = 600,000 words english) per month.

These word limits apply to the usage within the specified billing period.

Freemium

Writefastly. may, at its sole discretion, offer a Subscription with a freemium PLAN for a limited period of time .

No credit card required to sign up for Free .

At any time and without notice, Writefastly. reserves the right to (i) modiffy Terms of Service of Free plan offer, or (ii) cancel such Free offer.

Fee Changes

Writefastly., in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

At any time and without notice, Writefastly. reserves the right to (i) modify Terms of Service of Free plan , or (ii) cancel such Free plan .

Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

We issue refunds for Contracts within seven (14) days of the original
purchase of the Contract with the condition that your words usage

Our refund policy has been described in detail in page refund policy .

Subscription Cancellation and Refund Policy

Full Refund for Non-Usage: If you have not used the tool at all (0 words usage) and request a refund within 14 days of payment, you are entitled to a full refund of the amount paid.

Cancellation Restrictions: Subscribers are not eligible to cancel annual, quarterly, or any other subscription that is not monthly once the minimum usage threshold has been surpassed.

Exception for Monthly Subscriptions: You may cancel a monthly subscription under specific conditions. Cancellation is permissible if requested within 14 days of initiating the subscription, and only if your word usage has not exceeded 2500 words and 10 fast articles.

Refund Calculation: Upon valid cancellation, a refund will be processed. The refund amount will be determined based on your usage till the date of cancellation. A proportional cost will be deducted for the words used.

Billing and Cancellation

The payment processors we work with are:

PayPal or Braintree or stripe or paddle :

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Stripe:

Their Privacy Policy can be viewed at: https://stripe.com/us/privacy

Paddle (currently): 

Their Privacy Policy can be viewed at: https://www.paddle.com/legal/privacy

 

1. Billing Cycle. The subscription fee for the Write Fastly ai service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the "Account" page. 

The length of your billing cycle will depend on the type of subscription plan that you choose when you signed-up for the service. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid subscription began on a day not contained in a given month. 

Visit the writefastly.com website and login go to dashboard and click on the "payment" link on the "Account" page to see your next payment date. We may authorize your Payment Method in anticipation of subscription or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. If you signed up for Write Fastly ai  using your account with a third party as a Payment Method, you can find the billing information about your Write Fastly ai  subscription by visiting your account with the applicable third party.

2. Payment Methods. To use the Write Fastly service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts.

If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. 

For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

3. Updating your Payment Methods. You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

4. Cancellation. You can cancel your Write Fastly membership at any time, and you will continue to have access to the Write Fastly ai service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused Write Fastly ai  content.

To cancel, go to the "Dashboard payment" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Account" page. 

If you signed up for Write Fastly ai  using your account with a third party as a Payment Method and wish to cancel your Write Fastly ai  membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Write Fastly ai  service through that third party.

5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time. We will notify you at least one month before any price changes or changes to your subscription plan will become effective. If you do not wish to accept the price change or change to your subscription plan, you can cancel your membership before the change takes effect.

Your account membership will continue until terminated.Unless you cancel your membership before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).

It's important to note that once the payment is processed, we do not track or monitor individual preferences regarding the continuation of the service. To cancel your subscription and avoid future charges, please visit the unsubscribe page at https://writefastly.com/dashboard/user/payment

Please be aware that it is your responsibility to manage your subscription status, and failure to unsubscribe will result in continued charges without refunds. We recommend setting reminders or alerts to ensure timely action regarding your subscription preferences. We value your privacy and strive to maintain transparency in our payment processes.

Fair Usage Policy (FUP)

Writefastly is committed to providing high-quality, reliable service for all users. We expect all our users to avoid misuse or overuse of our services. Overuse by one user may impact the quality of service for others. Users are encouraged to select plans that align with their professional needs and business size. High-usage users should consider upgrading to a more robust plan, requesting a custom plan, or utilizing our business API.

The vast majority of users (over 95%) consistently operate within the defined parameters. Exceeding these parameters could lead to restricted or reduced service access, with or without prior warning.

Our system diligently monitors for automated or robotic behavior to maintain service safety and quality. Please be aware that sharing login details of unlimited accounts for monetary gains is considered illegal. Each seat is intended for one individual user only, and multiple users sharing one account are not permitted.

Warning: Please note that unusually high usage or sharing of login details could lead to account suspension or deletion without prior notice, with no possibility for refunds.

Prohibited Uses

Prohibited Uses


You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

In any way that violates any applicable national or international law or regulation.

Additionally, you agree not to:

Writefastly Guidelines

Illegal activity: writefastly prohibits the use of our models, tools, and services for illegal activity.

Child Sexual Abuse Material or any content that exploits or harms children: We report CSAM to the National Center for Missing and Exploited Children.

Generation of hateful, harassing, or violent content:

Generation of malware: Content that attempts to generate code that is designed to disrupt, damage, or gain unauthorized access to a computer system.

Activity that has a high risk of physical harm, including:

Activity that has a high risk of economic harm, including:

Fraudulent or deceptive activity, including:

Adult content, adult industries, and dating apps, including:

Political campaigning or lobbying, by:

Activity that violates people’s privacy, including:

Engaging in the unauthorized practice of law, or offering tailored legal advice without a qualified person reviewing the information

Our models are not fine-tuned to provide legal advice. You should not rely on our models as a sole source of legal advice.

Offering tailored financial advice without a qualified person reviewing the information

Our models are not fine-tuned to provide financial advice. You should not rely on our models as a sole source of financial advice.

Telling someone that they have or do not have a certain health condition, or providing instructions on how to cure or treat a health condition

Our models are not fine-tuned to provide medical information. You should never use our models to provide diagnostic or treatment services for serious medical conditions.

Our platforms should not be used to triage or manage life-threatening issues that need immediate attention.

High-risk government decision-making, including:

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

Mixpanel

Mixpanel is provided by Mixpanel Inc.

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Account Sharing

Each Writefastly account is intended for individual use only. You are not permitted to share your account with anyone else. Sharing accounts is a violation of our terms and conditions.

Simultaneous Access Block

To maintain the integrity of our services, a block will be created if access is detected from two different devices simultaneously using the same account. This is to prevent unauthorized sharing of accounts and ensure fair usage.

Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Writefastly. and its licensors. Service is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Writefastly..

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@writefastly.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;

- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

- identification of the URL or other specific location on Service where the material that you claim is infringing is located;

- your address, telephone number, and email address;

- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our Copyright Agent via email at support@writefastly.com


Error Reporting and Feedback

You may provide us either directly at email or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

You acknowledge and agree that: 

The third party sites and tools mentioned above include the following:

Sentry
Sentry is open-source error tracking solution provided by Functional Software Inc. More information is available here: https://sentry.io/privacy/

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Writefastly.

Writefastly. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Writefastly. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the Terms of service and Privacy Policies of any third party web sites or services that you visit.

Disclaimer Of Warranty

These services are provided by company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither company nor any person associated with company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services.

Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal.

if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. 

Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages.

Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.

Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of usa without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Acknowledgement

By using service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

We retain the authority to alter or discontinue any aspect of the Service at our discretion. This includes, but is not limited to, ceasing, improving, or introducing new content, components, usage limitations, features, or functionalities.

These changes can be made without prior notification to users. Additionally, we are not liable for any instances where the Service may be unavailable, regardless of the reason or duration of such unavailability.

Referral Program Terms (Affiliate Program Guidelines)

1_ Referral Rewards: When you share your referral link, you can earn up to 20,000 free words (tokens) for each account referred, and the new user will also receive free words. We reserve the right to modify the number of words awarded at any time.

2_ Referral Code Entry: Enter the referral code below if you wish to benefit from your friend's referral.

3_ Single Account Policy: Registering multiple accounts for the same person or tampering with accounts is strictly prohibited. Adherence to these terms of use is mandatory, or your account may be closed.

4_ Account Activation: The referred friend must activate their account via email (only Gmail or Hotmail) and importantly use our tool to receive the free words.

5_ Self-Referral Prohibition: You are not permitted to register using your own referral link.

6_ Paid Advertisement Restrictions: Using paid advertisements that could confuse customers is strictly forbidden.

7_ Coupon Website Ban: Affiliates cannot partner with coupon, cashback, or bargain websites. Promotions offering fictitious or exaggerated discounts are prohibited.

8_ Brand Keyword and Domain Restrictions: Using "WriteFastly" or any misspelled variations in domain names or keywords for PPC campaigns is not allowed.

9_ Deceptive Behavior Prohibition: Engaging in deceptive practices, such as sharing fake discounts or attempting to manipulate the system, will lead to account termination.

10_ Customer Deception Ban: Any form of misleading representation or false claims intended to deceive customers is strictly forbidden.

11_ Prior Approval Requirement: Written approval from our Affiliate Program Manager is required to create websites solely for promoting WriteFastly.

12_ Termination for Violations: We reserve the right to terminate your affiliate account and withhold any owed or paid commissions or any free word earnings if any terms in this agreement are violated.

13_ Inactivity Termination: Accounts inactive for 6 months may be terminated. Any unpaid commissions below the minimum payout threshold will be voided.

14_ Modification of Terms: We reserve the right to modify the Affiliate Program Terms and Conditions as necessary.

Contact Us

Please send your feedback, comments, requests for technical support:

By email: support@writefastly.com.